Loan issues

“Akshamat” has closed, leaving people with debts and ruined credit histories!

The story of one of our subscribers illustrates the full extent of the problem: borrowers were making their payments on schedule, but the company suddenly closed its offices, disconnected its phones, and stopped accepting payments through payment terminals.

• As a result, these conscientious customers now have overdue payments they cannot settle.
• The regulator has not provided a clear answer on where to pay or how to resolve the situation.
• People’s credit histories are being ruined due to someone else’s negligence.

Who will be held accountable for this? Will the credit histories of those affected be corrected, or will the burden be placed entirely on ordinary people?

We are currently trying to uncover all the details and will post updates on all news regarding “Akshamat.”

The international rating agency Fitch Ratings has revised its outlook for MFO Robokash.kz LLP, operating under the Zaimer brand, from “stable” to “negative.”

The rating itself remains at B-. The decision was prompted by regulatory risks following the suspension of the company’s license to issue new microloans. The article continues with an analysis of the situation surrounding Zaimer: from violations identified by the regulator to the potential consequences for the company and its customers.

In 2025, the regulator identified several violations by the MFI “Robokash.kz”—the Zaimer brand.

These included: providing inaccurate information to the credit bureau, late submission of loan data, violations of biometric identification contract requirements, and failure to comply with the authorized body’s directive.

As a result, on September 29, 2025, the company’s license was suspended.

The article explains why issues with credit history, biometrics, and data transmission directly affect borrowers, and raises the question: why, given such a large number of violations, has the MFI not yet had its license permanently revoked?

Borrowers of the MFO Robocash.kz / Zaimer began flooding the company with questions following the news that its license had been suspended. We forwarded these questions to the press office of MFO Robocash.kz LLP.

The company reported that the license has been suspended for two months but not revoked: previously concluded agreements remain valid, and payments under them continue under the same terms.

At the same time, the issuance of new microloans is temporarily restricted, and the renewal or modification of existing agreements is prohibited if it increases the borrower’s obligations.

The article explains where and how to make payments on existing microloans and what changes for customers during the license suspension period.

The ARRFR has suspended the license of MFO Robokesh.kz LLP for two months: the company has temporarily lost the right to issue new loans.

According to the regulator, the suspension was due to documented violations and the company’s failure to comply with regulatory directives.

This article compiles previously identified violations by Zaimer from 2021 to 2025: ranging from issues with advertising and data transmission to credit bureaus to the storage of customers’ personal data without encryption or protection.

The article also raises the question of why, amid systemic problems in the MFI sector, the regulator is promoting market self-regulation.

Microfinance organizations are violating current regulations: they are issuing loans without conducting biometric verification, to deceased individuals, and to foreign nationals who are not physically present in Kazakhstan.

Approximately 300,000 people were trapped in a debt spiral through six MFIs, with total losses exceeding 42 billion tenge.

The Agency for the Regulation and Development of the Financial Market of the Republic of Kazakhstan has suspended the license of the MFI “Robokash.kz,” which operates under the brand name “Zaimer.kz.” The suspension was attributed to violations of the law.

Let’s take a look at what is known about the situation, what complaints had previously been filed against the MFI, and why this case is important for borrowers.

The Financial Monitoring Agency is investigating illegal schemes that, according to investigators, were used by a number of microfinance organizations.

These schemes involve disguising interest rates, using fictitious contracts, circumventing restrictions, and forcing borrowers to pay excessive fees, which trapped people in a debt spiral.