STOP MFI | Answering frequently asked questions about “Alem Credit”
STOP MFI | Answering frequently asked questions about “Alem Credit”
We have compiled answers to the frequently asked questions our project receives about “Alem Credit”.
In the slideshow, we answer the key questions:
- What should you do if you have already taken a “loan” from Alem Credit?
- Should you pay Alem Credit?
- Why was one amount approved, but a smaller amount was actually transferred to your account?
- Why has the “debt” increased several times over, and are such interest rates and penalties legal?
- Why does the website show one “debt” amount while a different amount is demanded for payment?
- Is it possible to arrange a payment schedule or extend the “loan”?
- How can you obtain confirmation that the “loan” has been closed?
- What should you do if you have already paid everything but are being asked for more money?
- Can Alem Credit block your bank accounts or damage your credit history?
- What should you do if your relatives are being called, your photos are being distributed, or you are being threatened?
- Why do we recommend submitting complaints concerning Alem Credit to the Department of Economic Investigations (DEI) in Almaty?
- Where can you get a complaint template for submitting an application to the DEI?
To read the answers more carefully, pause the slideshow at any time and read the relevant slide.
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