Since July 1, 2026, Kazakhstan has operated the unified digital platform Finkelisim.kz for resolving overdue debt on unsecured consumer loans. The platform was developed by the Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market together with the First Credit Bureau.
It is intended for borrowers who have overdue unsecured consumer loans owed to several creditors at the same time, including banks, microfinance organisations, or collection agencies.
Borrowers no longer need to contact each creditor separately. They can submit a single application, after which the platform automatically collects information about the debt and sends it to the creditors.
Who can submit an application
An application may be submitted if:
- the overdue period is at least 90 calendar days;
- the borrower owes money to two or more creditors;
- the total debt ranges from 150 to 1,600 MCI — from KZT 648,750 to KZT 6,920,000 in 2026;
- there is no court decision or other compulsory recovery measure concerning the debt, including a court order, notarial writ of execution, or mediation agreement.
Stages of the procedure
The procedure is carried out as follows:
- The borrower submits an application through Finkelisim.kz.
- The ombudsman sends the application to all creditors.
- The creditors verify the amount of debt and decide whether to approve collective resolution or reject it.
- Once the creditors provide their approval, the ombudsman notifies the borrower on the same day.
- The borrower signs the documents within 72 hours.
- After signing, the ombudsman sends the documents to the creditors.
- The creditors suspend debt collection and submit information to the credit bureau about the application of the collective debt resolution procedure.
After the creditors approve the application, the borrower has 72 hours to sign the documents or refuse to sign them, stating the reason for refusal. Failure to sign the documents within the prescribed period is treated as a refusal to participate in the procedure.
What happens after signing
Debt repayment is made according to a single schedule, while the platform automatically distributes payments among the creditors.
If the borrower becomes overdue for more than 40 calendar days, the creditor may apply to the court for a court order. The court order is issued within three business days, without summoning the parties and without court proceedings.
Cost of participation
Participation in the procedure is free of charge for the borrower.
Until January 1, 2027, the cost of mediation services is covered by the Banking Ombudsman and the Microfinance Ombudsman.
It is important to understand that this is not debt cancellation, but a mechanism for resolving debt.
Repayment schedule
For borrowers under general conditions
| Total amount of debt | Number of months | Maximum monthly payment |
|---|---|---|
| Up to KZT 1 million | 12 | KZT 84,000 |
| From KZT 1 million to KZT 2 million | 24 | KZT 84,000 |
| From KZT 2 million to KZT 3 million | 36 | KZT 84,000 |
| From KZT 3 million to KZT 5 million | 48 | KZT 105,000 |
| From KZT 5 million to KZT 7 million | 60 | KZT 117,000 |
For socially vulnerable citizens and recipients of targeted social assistance
| Total amount of debt | Number of months | Maximum monthly payment |
|---|---|---|
| Up to KZT 1 million | 18 | KZT 56,000 |
| From KZT 1 million to KZT 2 million | 36 | KZT 56,000 |
| From KZT 2 million to KZT 3 million | 48 | KZT 62,500 |
| From KZT 3 million to KZT 5 million | 60 | KZT 84,000 |
| From KZT 5 million to KZT 7 million | 84 | KZT 84,000 |
When the procedure does not apply
Collective debt resolution does not apply if:
- the debt relates to a mortgage or a loan secured by property;
- the loan is connected with business activities;
- a solvency restoration, out-of-court bankruptcy, or judicial bankruptcy procedure has already begun.
The procedure also does not apply to:
- debt on loans obtained fraudulently;
- debt on loans for which a deferment of more than three months has already been granted, including to borrowers undergoing compulsory military service;
- debt on loans covered by an existing mediation agreement;
- debt that has previously been resolved through the platform.
Important
The collective debt resolution procedure has been introduced for the first time, so questions requiring additional clarification may arise during its application.
In the event of questions or non-standard situations, an appeal can be submitted through Finkelisim.kz by selecting the "Submit an appeal" section.
Source:
Agency of the Republic of Kazakhstan for Regulation and Development of the Financial Market.
"Unified Finkelisim.kz platform launched for resolving loan debt."
